Cisco Cisco Unified CRM Connector 7.5 Installation Guide

 

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Sub-Directory 

Component 

Use 

 

Browser_connector.log 

This is the salesforce.com log file that 

tracks channel communications between 
the application adapter and the user’s 

browser session. 

 

Cti_connector.log 

This is the salesForce.com log file that 

tracks channel communications between 
the Salesforce.com application adapter 

and the Salesforce.com hosted services. 

C:\Program Files\Cisco\CRM Connector\Salesforce.com Adapter \Logs 

This is the Cisco Salesforce.com 

Application Adapter logs directory.  This 
location is configured within 

Salesforce.com administration. 

 

SalesForceAdapter.log 

This is the Cisco log file for the 

Salesforce.com Application Adapter 

There are no local configurations maintained on the agent desktop.  Once 
the software is deployed to the agent desktop you must configure the .Net 
Adapter for .Net Remoting.  The rest of the configuration is implemented 
in the Salesforce.com Administration Setup utilities, part of the 
Salesforce.com hosted applications.   

You may install the Salesforce.com adapter on the CRM Connector Server 
machine, but this is not required.  You will need to install it on an 
administrator’s desktop.  This is considered a deployment approach and is 
not documented here. 

See 

Chapter 6:  

 

for instructions on 

implementing the .Net Adapter for .Net Remoting. 

You may defer this step until after the installation is complete.  There is a 
thirty-day post installation implementation period before licensing is 
enforced.  See the Administration Tool Chapter 4 for licensing procedures. 

Use a Microsoft Internet Explorer browser to navigate to the 
Salesforce.com web site.  Log in with the system administrator account.