Cisco Cisco Unified CRM Connector 7.5 Installation Guide

 

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You will need to configure the Oracle PeopleSoft Multi-Channel 
Framework for the Cisco CRM Connector.  This is the responsibility of an 
Oracle System Administrator.  The configuration is documented in Oracle 
PeopleBooks.   

As a convenience, this documentation provides step-by-step in assistance 
guidance in the next section.  However you should consult the Oracle 
documentation and your PeopleSoft System Administrator to verify proper 
configurations. 

Before installing the software you will need: 

•  PeopleSoft user agent and REN server login user accounts.   
•  The host name or IP address of the server running the REN server. 
•  The URL for the PeopleSoft application environment. 

The PeopleSoft Multi-Channel Framework is a web service contact 
channel integration framework.  The first supported version was released 
as Oracle PeopleTools 8.45.  This version includes the Real-Time Event 
Notification (REN) Server for third party telephony integration.  It also 
includes the Multi-Channel Console (MCC) for call control. 

In PeopleSoft Application v8.9 and with PeopleTools v8.45, 8.46, and 8.47 
the Multi-Channel Framework only supported telephony for third-party 
integration.  The recent combined release of PeopleSoft Applications v9.0 
and PeopleTools 8.48 does support true third-party multi-channel 
integration.  This release has not been validated for the Cisco Application 
Adapter for PeopleSoft, and the system CRM Connectors only support 
telephony channels in this first release.   

This configuration only provides instructions on how to configure the REN 
server; the software must first be installed on its host server by a systems 
administrator.