Cisco Cisco Unified CRM Connector 7.5 Installation Guide
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• Screen pop search criteria and order.
• ACD queue assignments, from the global settings.
• Chanel ID – this is the Channel ID for the Cisco CRM Connector CTI
• ACD queue assignments, from the global settings.
• Chanel ID – this is the Channel ID for the Cisco CRM Connector CTI
Module the agent is assigned. By default this will be set to CTI1.
In addition, agents will be able configure:
• Extension – this is configurable so that agents in centers that use
• Extension – this is configurable so that agents in centers that use
hotelling (or “hot seating”) can over-ride their configured extensions.
• Personal “Favorites”– quick dial contact numbers. These will be
integrated with the global settings.
• Recent Contact Size – this is the number of recent contacts to be kept
in a quick history drop down.
• Auto Clear Mode – this determines whether the last transaction screen
pop is cleared automatically when the agent goes ready for the next
transaction or whether the agent must manually clear it.
transaction or whether the agent must manually clear it.
Before you begin
You will need a Microsoft CRM account with administrative privileges.
Accessing the Administration Pages
This section describes how to navigate to the Cisco Contact Center
Administration Pages.
Administration Pages.
Step 1: Log into Microsoft CRM .
Log into Windows with a Microsoft CRM system administrator account.
Open an Internet Explorer browser session and connect with your
Microsoft CRM application. This will open the Microsoft CRM Client.
The Cisco Contact Center option is installed in the “Wunderbar.”
Microsoft CRM application. This will open the Microsoft CRM Client.
The Cisco Contact Center option is installed in the “Wunderbar.”