Cisco Cisco Customer Voice Portal 8.0(1)

In the ICM Instances panel, click Add to open the Add Instance dialog box shown in the
preceding example. In this box you will define the instance of Unified ICM that Unified CVP
will use. Use the same instance name that you used for your ICM installation.

Enter the following information:

•

Instance Name: icm (in this example).

Note: For more information on the instance name, see the bullet list at the beginning of this
task.

•

Instance Number: auto entered.

•

Controller Domain: ccbu-doc-ad.cisco.com (in this example).

Note: Enter the actual controller domain name you used for the Unified ICM server
installation. See the bullet list at the beginning of this task for details.

•

Click OK to create the ICM instance definition for CVP.

From the initial Cisco ICM Setup dialog box, select the ICM Instance in the left column (icm
in this example). Then, to the right of Instance Components, click Add to open the ICM
Component Selection dialog box.

You receive the prompt:

Figure 53: ICM Setup - Add ICM Component - Cannot Install on a Workgroup Server

This information does not apply to this exercise. Click OK to continue.

The ICM Component Selection window displays.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)