Cisco Cisco Customer Voice Portal 8.0(1)

1. Using VNC Viewer or a similar program, access the Unified CVP server or virtual machine

and, to start the Operations Console program, choose Start > Programs > Cisco Unified
Customer Voice Portal > Operations Console.

2. Log into the Operations Console using the password you established during the Unified

CVP installation process.

3. From the Operations Console menu, choose Device Management > Gateway. A list

displays of all the gateways you have defined. Each gateway status should be Configured.

4. Using the radio button to the left of the gateway name, select the gateway you are using

for these exercises and click Edit (or just click the name of the gateway).

5. Select IOS Commands > Show running-config (or Show Startup-config). After a few

seconds the gateway configuration file displays.

6. You can now examine the file, or copy the file using a mouse or standard Windows select

and copy operations, then paste the file into Notepad for further examination or printing.

Gateway Configuration File

The following are general notes about the contents of the gateway configuration file:

•

For the most part, all items in the configuration file are case insensitive. However, when
defining a voice application to the gateway, the value for the parameter CVPSelfService-app
must be given exactly as the application is stored on the Unified CVP server. For example:
param CVPSelfService-app HelloWorld (upper and lower case) is used because that
application is stored on the server using upper and lower case letters.

•

If you change the service definition (within the gateway configuration file) for a given
application, you must reload that service on the gateway for the changes to be effective. For
example, if you changed the service definition for customhelloworld, you need to enter (on
the command line): call app voice load customhelloworld

Note: If you change the actual definition of the application (using Call Studio), it is not
necessary to reload the application definition on the gateway; that definition has not changed
and is not affected by the application changes made in Call Studio.

Using Terminal Configuration Mode to Alter the Running Configuration

Entering config t on the command line, causes the gateway to enter Terminal Configuration
mode. In this mode you can add, delete, and change lines in the running configuration.

Gateway Configuration "Submodes"

Many sections of the gateway configuration contain similar "subsections." For example, in the
application section of the gateway configuration, you have the definitions for several applications.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)