Cisco Cisco Customer Voice Portal 8.0(1)

Quick Troubleshooting Checks for the Comprehensive Call Flow Exercise

For the comprehensive exercise, there are a number of servers and services that must be Up. It
is possible that one or more of these elements was turned off or not enabled during the
configuration process.

You can verify the condition of these elements using the following checks. If the elements are
not up, the following instructions also explain how to turn the elements on. and present likely
causes for elements that have not ready conditions.

•

ICM Services - Log into the Unified ICM server and double click the ICM Service Control
icon.

Some of these services are shut down during configuration. If necessary, select any of the
following services that are Stopped and click Start.

–

Cisco ICM icm Distributer

–

Cisco ICM icm LoggerA

–

Cisco ICM icm RouterA

Note: In the previous service names, icm refers to the Unified ICM instance you are using
for this exercise.

•

CVP Servers - Log into the all-in-one-box server and open the Operations Console. Select
System > Control Center.

–

The call server should be Up. If it is Down, or if its status is Partial:

Examine the Hostname and IP address; if this information is correct, select the server and
click Start. Then select Refresh: Every 30 Seconds, and click Go. Wait at least two
minutes.

If the hostname is incorrect, click the server link and make the change, then click Save &
Deploy. If the IP address is incorrect or if you need to select services to activate (ICM,
IVR, and SIP should be selected), you must delete this definition and add a correct one.
Refer to 

• If you deploy a new server definition with a new hostname for the call server,

you must select the VXML server definition, select the new call server for
the Primary Call Server and select Save & Redeploy to save and redeploy
the VXML server.

• If the status of the call server is Partial, check the status of the Peripheral

Gateway, as described in the next main bullet: Peripheral Gateway on the
Unified CVP Server.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)