Cisco Cisco Customer Voice Portal 8.0(1)

6. The voice browser uses the TTS server to obtain audio to send back to the caller.

The following components are used in this exercise:

•

Call Studio, used to create and deploy the application.

•

A voice gateway which accepts the analog or VoIP call input, converts it to digital, and sends
HTTP-based information to the Unified CVP application.

•

The VXML server, which executes the IVR application requested by the voice gateway.

•

A TTS server that converts the customhelloworld text message to audio.

•

A voice browser (part of the voice gateway) which processes the VXML server response and
the TTS response.

VXML Server Standalone Call Flow (Reporting)

In this exercise you plug a phone into the FXS port of the voice gateway (or use a VoIP
connection), call a specific number, and have the voice gateway instruct the VXML server to
launch customhelloworld, a simple VoiceXML application you created in the prior exercise.
This implementation of the standalone VXML server call flow model uses the call server to
pass call data from the VXML server to the reporting server. All three functions (VXML server,
call server, and reporting server) are installed in a simple, lab-based, all-in-one-box
implementation of Unified CVP.

The following diagram illustrates the call flow process.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)