Cisco Cisco Customer Voice Portal 8.0(1)

Figure 20: Call Studio - Creating customhelloworld Call Flow - Audio Element

If you are creating the non-TTS version of this exercise, complete the following substeps.
Otherwise, skip to the next step.

a.

Select the Audio element block in the design window, as shown in the following figure.

b.

In the Element Configuration window (right-hand window) select the Audio (tab) .

c.

Expand the Audio Groups tree to show Audio Groups > Initial > audio item 1.

d.

Select audio item 1 to display the audio choices and entry boxes.

e.

Because you will enter a specific audio path in the URI box, deselect Use Default Audio
Path.

f.

In the URI entry box enter the location of the audio file on the media server, using the
server IP address (use the all-in-one-box IP address).

For example, enter: http://10.86.132.141:7000/CVP/audio/holdmusic.wav

You will copy holdmusic.wav there in the next substep.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)