Cisco Cisco Customer Voice Portal 8.0(1)

Identify and Configure the Call Server

Before you can configure the reporting server, you must configure the call server that you will
associate with the reporting server.

You need the following information to add the call server to the Operations Console:

•

Hostname of the call server. (For an all-in-one-box configuration, this is the same hostname
as for the Unified CVP server.)

•

IP address of the call server. (For an all-in-one-box configuration, this is the same IP address
as for the Unified CVP server.)

.

• Because this is an all-in-one-box configuration, the same server also hosts the reporting

service, VXML service, and the call server service.

• If you have completed the Comprehensive Call Flow Model exercise, you have already added

the call server to the Operations Console; proceed to the next task.

Complete the following steps to configure the call server:

Log into the Unified CVP server as administrator using a program such as VNC Viewer.

To start the Operations Console program, choose Start > Programs > Cisco Unified Customer
Voice Portal > Operations Console and log into the Operations Console using the password
you established when you installed the software.

Select Device Management > Unified CVP Call Server and Click Add New.

The Unified CVP Call Server Configuration window displays.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)