Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Chapter 5 Application Server Administration
Application Server Administration
Figure 5-1
Roles of the Application Server
The Application Server never directly controls a telephone call. The VXML commands it sends to the
Voice Browser contain instructions for:
Voice Browser contain instructions for:
•
Transferring the telephone call.
Note
Currently, the Non-CVP Voice Browser does not perform asynchronous transfers.
•
Delivering recorded messages and prompts.
•
Processing user responses to the prompts.
•
ASR or TTS treatment.
The sections that follow describe how to administer the Application Server.
Application Server Administration
The Application Administrator tool provides a Web browser interface you can use to perform tasks
such as:
such as:
•
Start or Stop Application Server Engine.
•
Take the Application Server engine in and out of service.
•
Monitor system and call status.
•
Configure the engine, DNIS numbers, and log setups.
The sections that follow describe how to use this tool.
Note
Using the Application Administrator tool requires that you have the proper security level. Users at the
isnadmin security level have full access to the tool. Users at the isnconfig level have read-only access.
isnadmin security level have full access to the tool. Users at the isnconfig level have read-only access.