Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Chapter 7 Alarm Handling and Logging
Overview: The Standalone Distributed Diagnostics and Services Network (SDDSN)
Figure 7-1
SDDSN Support
The AlarmTracker Client displays alarms from a number of devices which are reporting their alarms
through the Remote Monitoring Suite.
through the Remote Monitoring Suite.
Note
For more information about the AlarmTracker tool, see Cisco ICM Software AlarmTracker Client User's
Guide.
Guide.
Installing and Configuring SDDSN for CVP
The SDDSN software—including Node Manager—is included in the CVP installation by clicking the
SDDSN checkbox on the Select Components screen.
SDDSN checkbox on the Select Components screen.
Note
SDDSN needs to be installed on its own machine—it cannot be co-resident with any other CVP or ICM
product. In addition, Cisco Listener and AlarmTracker software needs to be updated with support files
for SDDSN. This is done by installing the CVP component Update External SDDSN Components on
any machine that runs Listener or AlarmTracker.
product. In addition, Cisco Listener and AlarmTracker software needs to be updated with support files
for SDDSN. This is done by installing the CVP component Update External SDDSN Components on
any machine that runs Listener or AlarmTracker.
After CVP is installed, you need to define SDDSN communication settings for each Voice Browser and
Application Server your CVP configuration.
Application Server your CVP configuration.
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Configuring SDDSN in the Voice Browser. For more information, see