Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Chapter 7 Alarm Handling and Logging
Application Server Logging and Metrics
•
File name. A base file name for the log file and an extension, for example, CiscoISN_ and log.
•
Number of Log files. (Default: 10.) Maximum number of log files to be retained.
•
Log File Size. (Default: 1048576.) Maximum size for each log file, in bytes.
Step 3
Use the Interface Tracing section to specify the level of how interactions between the Application
Server and external interfaces should be logged: Call, Basic or Detailed.
Server and external interfaces should be logged: Call, Basic or Detailed.
Note
For a description of each of these levels, see
.
Step 4
Click Update to submit the changes.
Note
Accept the defaults for other settings; only turn Debugging “on” when instructed to do so by
your support organization. (When Debug is “on,” it can affect system performance.)
your support organization. (When Debug is “on,” it can affect system performance.)
Application Server Metrics
The Application Server calculates metrics internally for significant events and measurements. These
metrics are logged at intervals. The interval is configurable and defaults to 30 minutes. Any change in
its setting will take effect at the end of the current interval.
metrics are logged at intervals. The interval is configurable and defaults to 30 minutes. Any change in
its setting will take effect at the end of the current interval.
Note
The Application Server metrics counters have been implemented to be light-weight so that they will not
impact overall system performance. As such, they will generally be accurate most of the time (>99%).
However, there are some concurrency scenarios that might temporarily make the metrics results slightly
inaccurate (for instance, counters off by 1 for a given interval). If this occurs, the inaccuracy is corrected
later when discovered in an interval check. This approach was implemented for performance reasons.
impact overall system performance. As such, they will generally be accurate most of the time (>99%).
However, there are some concurrency scenarios that might temporarily make the metrics results slightly
inaccurate (for instance, counters off by 1 for a given interval). If this occurs, the inaccuracy is corrected
later when discovered in an interval check. This approach was implemented for performance reasons.
How to view Application Server log files
Step 1
From any Engine Administration page, click the Log files link. The Log files page appears, display a list
of the Application Server Log files that currently exist.
of the Application Server Log files that currently exist.
Step 2
Click a File name link. The Log file displays in a Browser window.
Step 3
When finished with the Log files page, link to another page or select File > Close to close the
Application Administrator.
Application Administrator.
file contain CVP metrics; the final two lines display the ICM metrics. Descriptions of the metric
categories follow the example.
categories follow the example.