Cisco Cisco Unified Customer Voice Portal 10.5(1)

This chapter discusses using NAM/ICM configuration and script editing to access the CVP IVR solution. 
It includes information about how to:

Set up the NAM/ICM to interact with the CVP

Write applications for the CVP

This chapter contains important information for IVR application developers. It also may be of interest 
to Call Center Managers, CVP System Managers, and ICM/NAM System Managers. 

The information in this chapter assumes that you are already familiar with using the NAM/ICM software 
ICM Configuration Manager and Script Editor tools for call center operations and management.

You should have a copy of the following Cisco ICM software documentation available in 
addition to this manual in order to successfully configure ICM software and use its features 
in conjunction with CVP: Cisco ICM Software Configuration Guide and Cisco ICM 
Software Script Editor Guide.

Before you can use NAM/ICM features to access the CVP IVR solution, you must perform some initial 
setup tasks to enable communication between NAM/ICM and CVP. These setup tasks are determined by 
CVP deployment model; see 

 for complete setup instructions for each model.

For more information about the supported CVP deployment models, see the Cisco Customer Voice Portal 
(CVP) Product Description.