Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Appendix D Configuring Cisco Content Services Switch (CSS) for Use with CVP
CVP VoiceXML Server Configuration
Content Rule
Using the content owner you have defined, define a content routing rule for the CVP VoiceXML servers.
CSS offers many load balancing types for choosing an active CVP VoiceXML server. This application
uses the default defined round-robin as the balancing method. Additionally, once the CVP VoiceXML
server is chosen for the call, the CSS will use an internally generated cookie to guarantee that all future
CVP VoiceXML requests in that call will use the same CVP VoiceXML server.
CSS offers many load balancing types for choosing an active CVP VoiceXML server. This application
uses the default defined round-robin as the balancing method. Additionally, once the CVP VoiceXML
server is chosen for the call, the CSS will use an internally generated cookie to guarantee that all future
CVP VoiceXML requests in that call will use the same CVP VoiceXML server.
Example D-11 Content Rule
content audium2_content
protocol tcp
add service CVPAudium1
add service CVPAudium2
vip address 10.86.130.165
port 8080
url "/*"
advanced-balance arrowpoint-cookie
active
Keepalives
For CVP VoiceXML servers, the http keepalvie method is recommended. This will ensure that the CSS
determines the availability of a server at the application layer. In order to implement this keepalive
method, the service must identify an available html or jsp page which the keepalive will use to determine
http availability. For this reason. the server should have an available html/jsp document defined. This
example assumes “index.jsp” is available on the CVP VoiceXML server. The http keepalive method will
continuously check for availability of this document as a means to determine that the server is capable
of serving documents.
determines the availability of a server at the application layer. In order to implement this keepalive
method, the service must identify an available html or jsp page which the keepalive will use to determine
http availability. For this reason. the server should have an available html/jsp document defined. This
example assumes “index.jsp” is available on the CVP VoiceXML server. The http keepalive method will
continuously check for availability of this document as a means to determine that the server is capable
of serving documents.
Use these CSS command to setup the http keepalives while configuring each CVP VoiceXML service.
Do not specify any other keepalive parameters such as frequency or retrycount. The CSS defaults of a
5 second frequency and 3 retries will be in effect. Configure the following keepalives:
Do not specify any other keepalive parameters such as frequency or retrycount. The CSS defaults of a
5 second frequency and 3 retries will be in effect. Configure the following keepalives:
keepalive type http
keepalive uri “/index.jsp”