Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Chapter 2 Using NAM/ICM with the CVP IVR Solution
CVP Micro-Applications
Play Back Types for Voice Data
Configuring how voice data is presented to a caller is an important part of setting up your CVP IVR.
formats for the locales supported by CVP Version 3.0 when not using TTS:
•
en-us. English (United States)
•
en-gb. English (Great Britain)
•
es-mx. Spanish (Mexico)
•
es-es. Spanish (Spain)
Locale is selected by setting the user.microapp.locale variable.
Note
For information about locale support when using TTS, check with your third-party vendor.
Keep in mind that any string of characters typically used in the language may need to be spoken back
character by character (this includes special keyboard symbols and numbers). If a particular symbol is
not used by a particular language, there is still the possibility that a string containing that symbol will
be spelled out with a Play Data with Char data type.
character by character (this includes special keyboard symbols and numbers). If a particular symbol is
not used by a particular language, there is still the possibility that a string containing that symbol will
be spelled out with a Play Data with Char data type.
For example, assume that an IVR application in the US (a locale of en-us) queries a database for an
account owner’s name and spells the name back to the caller. If the name pulled from the database was
“Hänschen Walther,” the media files that would need to be pulled from the Media Server would have
been derived from a URL including the en-us locale. The symbol ä has a decimal value of 228, which is
different than a with a value of 97. It is the translator’s task to record the proper word(s) for each symbol
to be supported. For detailed information on character translation, turn to the “
account owner’s name and spells the name back to the caller. If the name pulled from the database was
“Hänschen Walther,” the media files that would need to be pulled from the Media Server would have
been derived from a URL including the en-us locale. The symbol ä has a decimal value of 228, which is
different than a with a value of 97. It is the translator’s task to record the proper word(s) for each symbol
to be supported. For detailed information on character translation, turn to the “
”
Note
When using TTS, some output format may vary between CVP playback types and TTS playback types.
For example, TTS may pronounce a Play Data number "1234" as "twelve thirty four". When not using
TTS, the output is "one thousand, two hundred, thirty four". Please check with your third-party vendor
on TTS outputs for playback types.
For example, TTS may pronounce a Play Data number "1234" as "twelve thirty four". When not using
TTS, the output is "one thousand, two hundred, thirty four". Please check with your third-party vendor
on TTS outputs for playback types.