Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Chapter 2 Using NAM/ICM with the CVP IVR Solution
CVP Micro-Applications
Figure 2-10 Get Speech Script
Get Speech and External VXML
You can use the Get Speech micro-application to pass information to and from an external VXML file.
The table below describes how to set the Get Speech script to utilize external VXML.
The table below describes how to set the Get Speech script to utilize external VXML.
To set up the Get Speech micro-application to utilize external VXML, set the Media Library Type to “V”.
The Application Server creates VXML that calls the external VXML that is specified in the external
VXML file name. The URL to the external VXML is formed from a combination of the media_server,
locale, App_Media_Lib and external VXML file name. If the VXML file name does not contain a file
extension, the default “*.vxml” is used.
The Application Server creates VXML that calls the external VXML that is specified in the external
VXML file name. The URL to the external VXML is formed from a combination of the media_server,
locale, App_Media_Lib and external VXML file name. If the VXML file name does not contain a file
extension, the default “*.vxml” is used.
If the external VXML is used, the only GetSpeech VRU Script parameters that are used are the
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“Number of Invalid Entry” errors, and
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“Number of No Entry” errors.