Cisco Cisco Agent Desktop 10.0 User Guide

November 16, 2016

11

Preface

Introduction

Cisco Desktop Administrator consists of two parts:

■

Desktop-based Cisco Desktop Work Flow Administrator

■

Web-based Cisco Desktop Administrator

Cisco Desktop Work Flow Administrator enables you to configure the following:

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Dial strings

■

Phone book

■

Reason codes

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Wrap-up data

■

Work flows and agent desktops

Cisco Desktop Administrator enables you to configure the following:

■

Services

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Personnel and work flow group assignments

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Cisco Unified Presence Settings

Desktop Administrator Feature Levels

There are three feature levels of Cisco Desktop Administrator: Standard, Enhanced, 
and Premium.