Cisco Cisco Agent Desktop 10.0 Design Guide

Problems and Solutions

June 18, 2014

25

Enable Agent E-Mail Logging for Certain Citrix Agents

Problem

In CAD for Unified CCX, I want to enable Agent E-Mail logging for certain 
Citrix agents, not all of them.

Solution

If you want to enable logging for a specific sub-set of Citrix agents, then 
follow these steps:

1. Copy the EemUi.properties file from the folder



C:\Program Files (x86)\Cisco\Desktop\EEM-config 



to the folder C:\Program Files (x86)\Cisco\Desktop\default-config.

2. Start the desktop client for each Citrix agent for whom logging is to 

be enabled. This creates a config file for each Citrix agent.

3. Remove the EemUi.properties file from the folder



C:\Program Files (x86)\Cisco\Desktop\default-config.