Cisco Cisco Agent Desktop 10.0 Design Guide
June 18, 2014
7
Integrating CAD with Thin Client and Virtual Desktop
Environments
Introduction
This document describes which versions of CAD are supported in various thin
client and virtual desktop environments.
client and virtual desktop environments.
Important Deployment Note
Cisco’s CAD solution consists of a number of Cisco products. These products are
thoroughly tested and documented to ensure that the solution can provide high
availability and be supported easily and quickly.
thoroughly tested and documented to ensure that the solution can provide high
availability and be supported easily and quickly.
TAC will support Cisco products and documented third party applications and
configurations that are part of your CAD deployment. Deploying platforms,
configurations, or third party applications that are not explicitly identified in Cisco
product documentation as supported might significantly impact the performance
and capacity of the CAD solution. Using such non-standard components might
contribute to operational outages that could seriously impact your business and
your customers. It might also hinder the ability of the Cisco Technical Assistance
Center (TAC) organization to diagnose and resolve issues, to the extent that
resolution of issues might not be possible.
configurations that are part of your CAD deployment. Deploying platforms,
configurations, or third party applications that are not explicitly identified in Cisco
product documentation as supported might significantly impact the performance
and capacity of the CAD solution. Using such non-standard components might
contribute to operational outages that could seriously impact your business and
your customers. It might also hinder the ability of the Cisco Technical Assistance
Center (TAC) organization to diagnose and resolve issues, to the extent that
resolution of issues might not be possible.
For these reasons, TAC cannot and will not guarantee the overall stability of
platforms that use non-supported components or configurations. TAC will not be
able to assist in troubleshooting any problems that exist for the agent desktops on
unsupported platforms or configurations. In addition, TAC might be unable to
provide assistance of any type if initial analysis suggests that unsupported
platforms might be contributing to the issue. In such cases, TAC will provide best
effort support and will only be able to troubleshoot the supported applications
and components of your CAD solution, and not the overall solution environment.
platforms that use non-supported components or configurations. TAC will not be
able to assist in troubleshooting any problems that exist for the agent desktops on
unsupported platforms or configurations. In addition, TAC might be unable to
provide assistance of any type if initial analysis suggests that unsupported
platforms might be contributing to the issue. In such cases, TAC will provide best
effort support and will only be able to troubleshoot the supported applications
and components of your CAD solution, and not the overall solution environment.
For these reasons, Cisco strongly recommends that the CAD solution be deployed
in accordance with Cisco’s published solution design guidelines. If you have
questions about these guidelines or about supported CAD solution components,
in accordance with Cisco’s published solution design guidelines. If you have
questions about these guidelines or about supported CAD solution components,