Cisco Cisco Collaboration Server (CS) Installation Guide

 

Cisco Collaboration Server 5.0 Installation Guide 

72 

The Collaboration Server can exist in three different configurations: 

 

ICM-integrated 
configuration 

The Collaboration server is installed with the Cisco Media 
Blender, the ICM, and either the IPCC or an ACD. This 

configuration takes advantage of the queuing and 

routing capabilities of ICM software. Modules in this 
configuration include the Collaboration Server, the ICM, 

the Cisco IP Contact Center software (IPCC) 

 

Basic ACD 
routing 

configuration 

(or the basic 

Media Blender 

configuration) 

The Collaboration Server is installed along side the Cisco 
Media Blender. The Media Blender serves as an event 

bus, exchanging messages between the Collaboration 

Server and an ACD. In this configuration, the 

Collaboration Server relies on the ACD to make routing 

decisions for Web requests. 

 

Standalone 

Collaboration 
Server 

configuration 

The Collaboration Server can be installed by itself, and 

can rely on Collaboration Server routing to ensure web 
requests are routed to Collaboration agents. 

 

Details on p rerequisites and 
setup tasks for the ICM-

integrated Collaboration 
Server configuration 

ICM and Collaboration Server Configuration 

Collaboration Server 
configuration in a basic ACD 

routing configuration 

Collaboration Server and Media Blender Configuration: Basic ACD routing 

Collaboration Server 
configuration in standalone 

mode. 

Standalone Collaboration Server Configuration