Cisco Cisco Unified MeetingPlace 5.2 4.3 Installation Guide

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco 
Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical 
Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical 
Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service 
contract, contact your reseller.

The Cisco Technical Support Website provides online documents and tools for troubleshooting and 
resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 
365 days a year, at this URL:

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. 
If you have a valid service contract but do not have a user ID or password, you can register at this URL:

Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting 
a web or phone request for service. You can access the CPI tool from the Cisco Technical Support 
Website by clicking the Tools & Resources link under Documentation & Tools.

 

Choose Cisco Product 

Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product 
Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID 
or model name; by tree view; or for certain products, by copying and pasting show command output. 
Search results show an illustration of your product with the serial number label location highlighted. 
Locate the serial number label on your product and record the information before placing a service call.

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 
and S4 service requests are those in which your network is minimally impaired or for which you require 
product information.) After you describe your situation, the TAC Service Request Tool provides 
recommended solutions. If your issue is not resolved using the recommended resources, your service 
request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. 
(S1 or S2 service requests are those in which your production network is down or severely degraded.) 
Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business 
operations running smoothly.