Cisco Cisco Collaboration Server (CS) Maintenance Manual

About ICM RoutingICM Script label format (Used with Legacy ACDs only) 

Consider the configuration below. In this example: 

•  A single Routing Collaboration Server in Boston sends requests via its ICM queue 

to the ICM Central Controller. 

abora

e is 

.com 

ation Collab

cted via two Media Blenders to two 

 handling le

 by Service 6000 on San 

Jose ACD1; Agents han ling Home Computer requests  are identified by Service 

7000 on San Jose ACD

rotocol used for communication between Collaboration Servers is SSL. 

•  A destination Coll

sanjose.mycompany

tion Server is located in San Jose. Its hostnam

•  The destin

oration Server is conne

ACDs. Agents

 E ctronics requests are identified

d

 2. 

•  The p

 

If an Electronics request is submitted to the Routing Collaboration Server, the ICM 

Routing Script should return the following label: 

https://sanjose.mycompany.com:443,Electronics,6000

 

where: 

•  The protocol is https 

•  The host name of the destination Collaboration Server is 

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