Cisco Cisco Collaboration Server (CS) User Guide

Cisco Collaboration Server Agents Supervisor Guide – Version 5.0 

•  Receiving browser content of different complexity levels 

•  Sharing with an agent 

•  Ending Collaboration 

Callers make Collaboration Server requests in order to receive assistance from an 

agent using the Web and/or telephone. The caller makes a request from the Caller 
Connect page.  The caller may be directed to the Caller Connect page by an agent 

during a phone conversation, or may open the page by clicking a "live help" button.  
Callers can make several types of Web requests depending on their needs and on the 
company's Collaboration Server configuration.  

By default, Collaboration Server supports six types of requests for Web 
Collaboration. However, your enterprise's implementation of Collaboration 

determines which types of requests a caller can make. These types of requests 
include: 

•  Chat requests 

•  Blended Collaboration requests 

•  Blended Chat requests 

•  MeetMe requests 

•  Web callback requests 

•  eSeminar requests 

1.  Opens the Caller Connect page by either clicking a "live help" button or entering 

a Web address supplied by an agent. 

2.  Enters the requested information, usually including any of the following: 

•  Caller's name 

•  Agent's extension 

•  Area of concern or interest 

•  Phone number 

•  Seminar keyword/password if joining an eSeminar 

3.  Submits the request 

 

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