Cisco Cisco Collaboration Server (CS) User Guide
Cisco Collaboration Server Agents Supervisor Guide – Version 5.0
Transactional Transactional
Web pages contain content
that displays based on transactions between
the person using the Web page and a back-
end system, such as a database or
application. For example, a person may
submit an online order to a database and
receive an Order Successful Web page.
the person using the Web page and a back-
end system, such as a database or
application. For example, a person may
submit an online order to a database and
receive an Order Successful Web page.
If you share a transactional Web page, you may
create multiple transactions when you submit
information. For example, if you place an order,
an order may be placed for each participant in
the session.
create multiple transactions when you submit
information. For example, if you place an order,
an order may be placed for each participant in
the session.
The following suggestions help you avoid SPLIT issues while using Follow Me:
• When you browse with Follow Me enabled, you should be aware of the types of
Web pages that you visit. If these pages contain SPLIT content, understand that
the information that you are viewing may not be the same for all participants.
Avoid these pages as much as possible. If you accidentally share one of these
Avoid these pages as much as possible. If you accidentally share one of these
pages, ask the participants what they are viewing.
• Do not perform transactions, such as placing orders, with Follow Me enabled.
Instead, disable Follow Me and use Page Share or Form Share to share a
transactional Web page. If you accidentally share a transactional Web page with
transactional Web page. If you accidentally share a transactional Web page with
Follow Me enabled, disable Follow Me. The participants can then use the Web
page without creating unintentional multiple transactions.
page without creating unintentional multiple transactions.
• If a caller is leading Follow Me, do not allow the caller to use a transactional Web
page with Follow Me enabled. Either remotely disable caller-led Follow Me or
instruct the caller to disable Follow Me from the Caller Control Panel.
instruct the caller to disable Follow Me from the Caller Control Panel.
Note: Your enterprise may have integrated the Dynamic Content Adapter (DCA)
with Collaboration Server, which solves many problems caused by SPLIT Web pages
with Collaboration Server, which solves many problems caused by SPLIT Web pages
and allows you to share SPLIT Web pages easily.
Features that Integrate with Follow Me
Other Collaboration features interact with Follow Me. These features include:
• Leadership
• Broadcast Mode
• External View
• Caller Remote Control
Leadership
Leadership is available on the single-session and eSeminar agent desktops. Access
Leadership from the Sharing tab.
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