Cisco Cisco Collaboration Server (CS) User Guide

Cisco Collaboration Server Agents Supervisor Guide – Version 5.0 

Page Share allows you to share Web pages with callers. 

Page Share is available on all agent desktops.  The information presented about Page 

Share is helpful for agents, Agent Supervisors, and System Administrators.  Agents 
and Agent Supervisors learn when and why to use Page Share and System 

Administrators learn how Page Share can help callers in various types of situations 
and enterprises.   

Understanding Page Share involves the following topics: 

•  About Page Share 

•  Using other Features with Page Share 

•  Caller Experience with Page Share 

Page Share is a Collaboration feature that allows you to share Web pages with 
session participants.  When you use Page Share, the address of the Web page in 

your shared view browser is sent to the browsers of other session participants.  Their 
browsers open the Web page, allowing all session participants to view the same Web 
page.   

Agents using the single-session agent desktop, eSeminar agent desktop, and multi-
session agent desktop can use Page Share. On the single-session agent desktop, 

eSeminar agent desktop, and Caller Control Panels, the Page Share feature is 
represented by a Page Share icon 

.  On the multi-session agent desktop, the Page 

Share feature is represented by a Share Page icon  .   

Page Share can be both a simple sharing function and a complex sharing function.  

When you share a Web page that does not contain frames, Page Share shares the 
Web page using JavaScript, a simple sharing function. The caller can view the Web 

page automatically.  When you share a Web page that contains frames or other 
complex features, Page Share shares the Web page using a Java applet, a complex 

sharing function.  The caller may have to accept a Java certificate before viewing 
these types of pages.   

 

53