Cisco Cisco Collaboration Server (CS) Technical References

Cisco Collaboration Server Database Guide – Version 5.0 

89 

The Synch utility analyzes the Collaboration Server CCL database tables and ICM database tables and alerts you to any 
inconsistent data.  Unlike the Verify utility, the Sync utility synchronizes the conflicting information in the databases.   

The following conditions are necessary to run the Sync utility: 

•  Collaboration Server must be fully integrated with the ICM 

•  Neither Verify nor Sync can be running already 

•  The administrator running the Sync utility must be the Super Administrator defined under Server Setup: Show 

•  All agents must be logged out of the agent desktops 

To run the Sync utility, click the Run Sync button on the Server Setup> Database screen.  You are asked to confirm 

that Sync be run and are strongly advised to run the Verify utility before running Sync. 

•  While Sync is running, all agents and administrators, except the Super Administrator, cannot log in to the 

Collaboration Sever desktops. The Super Administrator can log in to the Administration desktop, but cannot make 
any configuration changes. 

•  If the Sync utility identifies any inconsistent information, then the utility attempts to resolve the differences.   

•  If the Sync utility changes Media Routing Domain or Peripheral information,  the Media Routing Domains:Show 

and/or Peripherals:Show pages displays the following warning:  “Important…Displayed values are not the same as 

the values actively being used by the server.  The server must be restarted to use these new values.”  You must 
restart the server to use the new database values. 

•  If agents or skill groups are deleted from the CCL database tables by the Sync utility, then  they are logically 

deleted.  If peripherals or Media Routing Domains are deleted from the CCL database tables by the Synch utility, 
then they are physically deleted. 

For information on 

See 

Using Verify and Sync 

Online help for the Collaboration Administration desktop 

Viewing the log file produced by the Verify and Sync utilities 

Cisco Collaboration Server Administration Guide