Cisco Cisco WebEx Meeting Center WBS30 Information Guide
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The problem of distance became a truly global concern as the university’s
business school began offering distance-learning courses to students
living in Malaysia, India, and China. These courses gave the university
an opportunity to reach a whole new population of students, generating
significant amounts of new revenue with a minimal capital investment in new
facilities. The university is strongly committed to improving services for all
of its users, and the challenge was to provide a richly interactive classroom
experience for students on the other side of the world.
business school began offering distance-learning courses to students
living in Malaysia, India, and China. These courses gave the university
an opportunity to reach a whole new population of students, generating
significant amounts of new revenue with a minimal capital investment in new
facilities. The university is strongly committed to improving services for all
of its users, and the challenge was to provide a richly interactive classroom
experience for students on the other side of the world.
Working with Cisco WebEx
®
online meeting software, the university was
able to offer social workspaces in the cloud, giving students opportunities
to collaborate more closely and productively with their professors and fellow
students. “WebEx provides a platform for students and lecturers to share
knowledge and experiences with each other from the comfort of their own
homes,” says Dr. Susanne Cruickshank, senior lecturer and reader in cancer
nursing at Edinburgh Napier.
to collaborate more closely and productively with their professors and fellow
students. “WebEx provides a platform for students and lecturers to share
knowledge and experiences with each other from the comfort of their own
homes,” says Dr. Susanne Cruickshank, senior lecturer and reader in cancer
nursing at Edinburgh Napier.
At first, however, users were generating a large number of IT support tickets
just to engage in these collaborative workspaces. The main problem was
that meetings in Moodle, the university’s virtual learning environment (VLE),
required a special setup process that significantly complicated long-distance
collaboration, not just for faculty but also for IT team members performing
administrative tasks on the back end. “Every time a faculty member wanted
to set up a collaborative session within our Moodle environment, they needed
to submit an IT support ticket that would take a significant time to complete,”
says Iain Bruce, a senior VLE developer at Edinburgh Napier. “We wanted our
IT team to be focusing on more strategic tasks, rather than being burdened
with administration.”
just to engage in these collaborative workspaces. The main problem was
that meetings in Moodle, the university’s virtual learning environment (VLE),
required a special setup process that significantly complicated long-distance
collaboration, not just for faculty but also for IT team members performing
administrative tasks on the back end. “Every time a faculty member wanted
to set up a collaborative session within our Moodle environment, they needed
to submit an IT support ticket that would take a significant time to complete,”
says Iain Bruce, a senior VLE developer at Edinburgh Napier. “We wanted our
IT team to be focusing on more strategic tasks, rather than being burdened
with administration.”
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