Cisco Cisco WebEx Meeting Center WBS29.8 White Paper

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Executive Summary
Every organization has its own approach to collaboration, and often each team has its own way of  
collaborating. The way one department or group of employees works together as a team may not be  
appropriate for another group. And how they interact may change over time with projects or as team 
members transition. For this reason, collaboration solutions need to be flexible, mature, and feature-rich.  
Collaboration solutions enable geographically dispersed team members to work together in productive 
ways. Solutions come in many forms and support asynchronous and/or real-time communications that  
include: 
User Experience Drives  
Conferencing Adoption
Cisco gains traction over competitive conferencing services
Contents
Executive Summary    .  .  .  .  .  .  . 1
Adoption is Not Just  
About Features  .  .  .  .  .  .  .  .  .  .  . 2
Conferencing from Cisco  
and Microsoft    .  .  .  .  .  .  .  .  .  .  . 3
Cisco WebEx   .  .  .  .  .  .  .  .  .  .  .  . 4
Skype for Business   .  .  .  .  .  .  .  . 5
Findings    .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 6
Final Considerations  .  .  .  .  .  .  . 8
• Voice-centric technology for audio conferencing
• Video-centric technology that lets members meet face-to-face
• Screen- and application-sharing applications
•  Room-based systems that enable groups to meet across  
distances
• Shared document repositories 
• Co-authoring productivity applications 
• Persistent messaging spaces
While many point solutions deliver a subset of these collabora-
tion capabilities, web conferencing services have emerged as 
the most flexible, omnipresent solutions, with an extensive set of 
features, mature technologies, and a large base of users. Web 
conferencing combines audio and video communications with 
content sharing, face-to-face interactions, and device and location 
neutrality. 
Several solutions offer cloud-delivered web conferencing services, 
but Cisco WebEx and Microsoft Skype for Business have emerged 
1     TalkingPointz
September 23, 2016