Cisco Cisco Wireless Control System Version 4.0 Troubleshooting Guide
Wireless Control System Troubleshooting
Document ID: 70678
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Troubleshoot
Not Able to Install WCS
Compatibility Issue Between WLC and WCS Versions
WCS Fails to Start After Installation in a Non−English Windows 2003 Operating System
International Characters Not Supported on WCS
Unable to Start WCS Due to the Corrupted Log Files
Check the Status of the WCS
Add a WLC to the WCS
Refreshing WLC Configuration from WCS
Firewall Between the WCS and Controller or WCS and the WCS User Interface
Reset a Controller Back to Factory Defaults using the WCS
Defragmenting WCS Database
Check if you have the Appropriate License for the WCS Software
Use the Security Summary Page for Troubleshooting
Detect and Locate Rogue Access Points
Prerequisites
Requirements
Components Used
Conventions
Troubleshoot
Not Able to Install WCS
Compatibility Issue Between WLC and WCS Versions
WCS Fails to Start After Installation in a Non−English Windows 2003 Operating System
International Characters Not Supported on WCS
Unable to Start WCS Due to the Corrupted Log Files
Check the Status of the WCS
Add a WLC to the WCS
Refreshing WLC Configuration from WCS
Firewall Between the WCS and Controller or WCS and the WCS User Interface
Reset a Controller Back to Factory Defaults using the WCS
Defragmenting WCS Database
Check if you have the Appropriate License for the WCS Software
Use the Security Summary Page for Troubleshooting
Detect and Locate Rogue Access Points
Use the Access Point (AP) Impersonation Feature on the WCS
Locate Clients
Coverage Holes in a WLAN Network
If you have Difficulties when you Import Maps
Ping a Network Device from a Cisco WLC
View Current Cisco WLC Status, Configurations, and Statistics
Inspect Location Readiness
Synchronization Issues with the WCS and Location Servers
Synchronization Issues with the WCS and WLC
DHCP Configuration Corrupted when Template is Pushed from WCS to WiSM
WCS Heat Maps Show Incorrect Square Coverage Holes
When does the Rogue AP Template get Applied to the WLC?
Ports on the WCS Server
Verify WLANs are set to exclusive−list enable
Troubleshoot exclusive−list enable
View and Delete Globally Disabled Clients
View and Delete Manually Disabled Clients per Controller
WCS Search for Clients Per Building does not Work
WCS Reports Incorrect Client Counts Associated to APs in H−REAP Mode
WCS does not Start if Underscore is Configured in Server/Hostname
ERROR[location] Failed to Create Heat Map for MAC: xx:xx:xx:xx:xx:xx Reason: Failed as the RSSI List is
Empty After Time Pruning
The Error Message "The Procedure Entry Point_FIIfexp_Could Not be Located in the Dynamic Link
Library DFORRT.DLL" Displays
Instructions to Synch the Three Devices
Locate Clients
Coverage Holes in a WLAN Network
If you have Difficulties when you Import Maps
Ping a Network Device from a Cisco WLC
View Current Cisco WLC Status, Configurations, and Statistics
Inspect Location Readiness
Synchronization Issues with the WCS and Location Servers
Synchronization Issues with the WCS and WLC
DHCP Configuration Corrupted when Template is Pushed from WCS to WiSM
WCS Heat Maps Show Incorrect Square Coverage Holes
When does the Rogue AP Template get Applied to the WLC?
Ports on the WCS Server
Verify WLANs are set to exclusive−list enable
Troubleshoot exclusive−list enable
View and Delete Globally Disabled Clients
View and Delete Manually Disabled Clients per Controller
WCS Search for Clients Per Building does not Work
WCS Reports Incorrect Client Counts Associated to APs in H−REAP Mode
WCS does not Start if Underscore is Configured in Server/Hostname
ERROR[location] Failed to Create Heat Map for MAC: xx:xx:xx:xx:xx:xx Reason: Failed as the RSSI List is
Empty After Time Pruning
The Error Message "The Procedure Entry Point_FIIfexp_Could Not be Located in the Dynamic Link
Library DFORRT.DLL" Displays
Instructions to Synch the Three Devices