Cisco Cisco Wide Area Application Services (WAAS) Modules for ISR Troubleshooting Guide

Contents

Introduction

Problem

Solution

Related Cisco Support Community Discussions

Introduction

This document describes a problem where authentication to a Network Module Engine (NME)
appears to fail.

Trying to session into a NME-WAE-502 from the router shows a login prompt, but login with WAAS
(Wide Area Application Services) credentials fails as follows (in the example the NME-WAE is in
slot 1):

Problem

If you're already entering the correct WAAS credentials, this issue could be due to authentication
configuration on the router. Observe the login banner does NOT have "Cisco Wide Area
Application Services Engine Console", check if the router has AAA (Authentication, Authorization,
Accounting) configured, see below sample router configuration.

In this case you first need to login using the router credentails, press <ENTER> and only then a
second login prompt will be shown were you can login using the WAAS credentials.

Solution

The login prompt shown is coming from the router, not the NME-WAE. You first need to give the
router credentials, then press <ENTER> and only then the actual WAAS login prompt will appear:

At the login prompt after seeing the

Cisco Wide Area Application Services Engine

Console

line normal WAAS credentials can be used (defaults: username: admin / password:

default).