Cisco Cisco Prime Infrastructure 3.0 Information Guide

Introduction
 Before You Begin
      Requirements
      Conventions
 Step−by−Step Procedure
 Related Information

This document describes how to recover (that is, reset) admin passwords on Cisco Prime Infrastructure
servers. It applies to Cisco Prime Infrastructure version 1.2 and later. The procedure given here is for servers
installed as virtual machines (OVAs) on customer−provided hardware only. There is a separate procedure for
appliances 

.

There are no specific requirements for this document.

For more information on document conventions, see the Cisco Technical TipsConventions.

The following procedure explains how to reset the Cisco Prime Infrastructure server administrator password
on virtual machines (OVAs) installed on customer hardware.

Note that you must have a copy of the installation ISO image appropriate for your version of the software, and
this image must be bootable from your VMware server, before you can reset the administrator password. The
following steps incorporate a simple procedure for meeting this requirement.

Before attempting to recover the administrator password, you must have a copy of the installation ISO
image appropriate for the version of Cisco Prime Infrastructure that you are using.

Cisco Prime Infrastructure ISO image files have the format 

NCS−APL−version−K9.iso

, where

version

 is the version number of the product. For example: If you are using the latest version of

Cisco Prime Infrastructure version 1.3, you should have a copy of the ISO image file
NCS−APL−1.3.0.20−1−K9.iso.

If you do not have a copy of the ISO image, you can download it from Cisco.com, as follows:

1.