Cisco Cisco WebEx Support Center WBS29.8 Information Guide
© 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Page 3 of 3
Customer Case Study
and encompass a variety of different systems,” Schelble says. “If problems do emerge, we often
have to consult a number of specialists with diverse expertise. By allowing us to reach technicians
anywhere in the world at any time, WebEx technology makes the most difficult problems easier to
solve.”
have to consult a number of specialists with diverse expertise. By allowing us to reach technicians
anywhere in the world at any time, WebEx technology makes the most difficult problems easier to
solve.”
Next Steps
In the future, Heidelberg plans to continue using Cisco WebEx solutions to provide superior
customer support and service. “For many of our customers, our printing presses are a vital part of
their businesses, so customer service is one of our top priorities,” Schelble says. “WebEx
technology has transformed how we provide support, and we’re excited to see how the application
can help us improve the customer experience even more.”
customer support and service. “For many of our customers, our printing presses are a vital part of
their businesses, so customer service is one of our top priorities,” Schelble says. “WebEx
technology has transformed how we provide support, and we’re excited to see how the application
can help us improve the customer experience even more.”
For More Information
To find out more about Cisco WebEx, go to http://www.cisco.com/web/products/webex/index.html.
Product List
Cisco WebEx