Cisco Cisco Unified MeetingPlace Express 2.1 Release Note

Page of 404
 
16-13
User Guide for Cisco Unified MeetingPlace Express Release 1.1
OL-7022-02
Chapter 16      Troubleshooting and Getting Help
    Problems During the Meeting
Problems Sharing Your Screen 
Note
All the information in this section applies only to participants in th
 or the 
. It does not apply to 
participants in the 
Problem
I get an error when I try to download the 
Cisco Unified MeetingPlace Express Presenter Add-in from inside the web 
meeting room. 
Solution
Follow the instructions for downloading the add-in in 
If you are still unable to install the add-in, contact your system administrator. 
The cause may be one of the following: 
You may lack the appropriate permissions to install an application on a 
local hard drive. 
Some antivirus software prevents the installation of an executable file on 
a local hard drive. 
Problem
I cannot share my screen or a document. 
Solution
Ensure you are a 
 or 
 by checking the participant list. Roll 
your mouse over the icons to the left of your name to see your permission 
level. 
Presenters and moderators must download the 
Cisco Unified MeetingPlace Express Presenter Add-in in order to have 
sharing ability. To get the add-in, follow the procedure in 
. Be sure to click the button to download the 
Cisco Unified MeetingPlace Express Presenter Add-in. 
If you are using Microsoft Internet Explorer, be sure that you have the latest 
version of Internet Explorer installed. If it is not possible to update, and you 
have an older version such as Internet Explorer 5, make sure the browser 
certification is current. Check the Microsoft Windows Update web site, for 
Root Certification Update under the operating system section.