Cisco Cisco WebEx Support Center WBS29.8 Data Sheet
Cisco WebEx Support Center for
Customer Service
Product Overview
Take Customer Intimacy to a New Level
Cultivating and keeping high-value customers requires
high-touch, efficient service. Bring a new dimension of
personalized interaction to your high-value customers by
combining the personal interactions of face-to-face meetings
with the convenience of conducting business online. Turn
rudimentary chat sessions into more rewarding and effective
consultations, where agents can easily bring additional
dimensions of support to a conversation, including high-
quality audio and video, document and application sharing,
and real-time collaboration with subject-matter experts.
Agents can also initiate a warm transfer to a supervisor or
invite a subject-matter expert to join the session.
Cultivating and keeping high-value customers requires
high-touch, efficient service. Bring a new dimension of
personalized interaction to your high-value customers by
combining the personal interactions of face-to-face meetings
with the convenience of conducting business online. Turn
rudimentary chat sessions into more rewarding and effective
consultations, where agents can easily bring additional
dimensions of support to a conversation, including high-
quality audio and video, document and application sharing,
and real-time collaboration with subject-matter experts.
Agents can also initiate a warm transfer to a supervisor or
invite a subject-matter expert to join the session.
A Personal Touch Begins with Reaching the Right Person
Strengthen brand loyalty by connecting customers with
the right resources faster. Eliminate long waits and multiple
handoffs through a fully integrated web-based automated-
call-distribution (ACD) system. Route requests to agents
based on any business logic, such as skill set, geography,
and time of day. Create dedicated click-to-chat URLs for any
customer service representative so customers can reach the
same agent for continuity.
Strengthen brand loyalty by connecting customers with
the right resources faster. Eliminate long waits and multiple
handoffs through a fully integrated web-based automated-
call-distribution (ACD) system. Route requests to agents
based on any business logic, such as skill set, geography,
and time of day. Create dedicated click-to-chat URLs for any
customer service representative so customers can reach the
same agent for continuity.
Count on Cisco for Secure, Reliable Services
Cisco WebEx® services are delivered on demand over the
global Cisco WebEx Cloud: a secure, carrier-class network.
You do not have to buy or install any hardware or software,
making Cisco WebEx services easy to implement and scale
as your needs change. You can make Cisco WebEx Support
Center a transparent extension of your existing call center
operations, and incorporate open APIs to make it easy
to integrate with your reporting, customer-relationship-
management (CRM), or salesforce automation systems. The
Cisco WebEx Cloud employs a robust, multilayer security
model to protect session data. This model includes the use of
128-bit Transport Layer Security (TLS) and 256-bit Advanced
Encryption Standard (AES) encryption for data transmission
along with granular policy controls. Cisco® security processes
are continually audited, with compliance details provided in
the Statement on Standards for Attestation Engagements
(SSAE) report.
Cisco WebEx® services are delivered on demand over the
global Cisco WebEx Cloud: a secure, carrier-class network.
You do not have to buy or install any hardware or software,
making Cisco WebEx services easy to implement and scale
as your needs change. You can make Cisco WebEx Support
Center a transparent extension of your existing call center
operations, and incorporate open APIs to make it easy
to integrate with your reporting, customer-relationship-
management (CRM), or salesforce automation systems. The
Cisco WebEx Cloud employs a robust, multilayer security
model to protect session data. This model includes the use of
128-bit Transport Layer Security (TLS) and 256-bit Advanced
Encryption Standard (AES) encryption for data transmission
along with granular policy controls. Cisco® security processes
are continually audited, with compliance details provided in
the Statement on Standards for Attestation Engagements
(SSAE) report.
Cisco WebEx Support Center for Customer Service Highlights
• Build brand loyalty and preference with personalized,
high-touch customer care.
• Accelerate problem resolution and increase online sales
through more collaborative and consultative interactions.
• Lower customer service costs by improving process
efficiency.
• Meet regulatory, policy, and service-level agreement (SLA)
requirements.
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