Cisco Cisco WebEx Support Center WBS29.11 User Guide
4
21
Chapter 4
This section describes tasks that can help you diagnose and resolve hardware or
software issues on a customer's computer.
software issues on a customer's computer.
Note:
The technical support features described here can be disabled for a WebACD queue by your
site administrator. If you do not see these features appearing on your site, contact your site
administrator for assistance.
administrator for assistance.
View a customer's system information
Note:
Technical support features such as this one can be disabled for a WebACD queue by your
site administrator. If this feature is not appearing on your site, contact your site administrator for
assistance.
assistance.
During a support session, with the customer's permission, you can view detailed
information about your customer's computer. This information can help you to
diagnose and repair the customer's computer. If you or your customer make any
changes to the system, you can restart the customer's computer remotely, and then
view the changes to the system information.
information about your customer's computer. This information can help you to
diagnose and repair the customer's computer. If you or your customer make any
changes to the system, you can restart the customer's computer remotely, and then
view the changes to the system information.
Once you display information about a customer's computer, you can either print it or
save it to a file.
save it to a file.
1
Do one of the following:
On the CSR dashboard, under Customer Information, click System
Information.
Information.
On the icon tray, click Customer System Information.
Manage a Customer's Computer