Cisco Cisco WebEx Support Center WBS29.11 User Guide
Chapter 6: Share Desktops and Applications
33
Once the customer grants permission to you, the customer's desktop appears in a
sharing window on your screen. On the customer's screen, the Desktop Control
window appears, indicating that the customer is sharing his or her desktop.
sharing window on your screen. On the customer's screen, the Desktop Control
window appears, indicating that the customer is sharing his or her desktop.
4
To begin controlling the desktop, click your mouse button in the sharing window
on your screen.
on your screen.
Note:
For tips that can help you to share more effectively, see
Tips for sharing desktops or applications
(on page 43).
By default, the customer's desktop appears in a full-screen view on your computer.
A customer can take back control of the desktop at any time by clicking his or her mouse on
the desktop. You can also take control again by clicking your mouse in the window in which
the desktop. You can also take control again by clicking your mouse in the window in which
the shared desktop appears.
A customer can allow you full viewing privileges during the support session, without having
to grant permission to you each time you request to do so.
to grant permission to you each time you request to do so.
More…
(on page 14)
Show your desktop to a customer
You can allow a customer to view your desktop. Viewing the desktop does not allow
the customer to control it remotely.
the customer to control it remotely.
1
Do one of the following:
On the CSR dashboard, click the Desktop tab.
On the icon tray, click the Remote Control icon.
In the multi-session window, click the Customer tab, then click the Sharing
tab.
2
Click Share View.
A message appears, informing you that the customer has received your request.
The customer must grant permission to you by clicking OK in the message box
that appears on their screen.
The customer must grant permission to you by clicking OK in the message box
that appears on their screen.
3
Click OK to close the message box on your computer.
Your desktop appears in a sharing window on the customer's screen. On your
computer, the Desktop View window appears, indicating that you are sharing your
desktop.
computer, the Desktop View window appears, indicating that you are sharing your
desktop.
Note:
For tips that can help you to share more effectively, see
Tips for sharing desktops or
applications
(on page 43).