Cisco Cisco WebEx Support Center WBS29.11 User Guide
Chapter 6: Share Desktops and Applications
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If the application you want to view or control is not currently running, ask the
customer to click New Application. The New Application dialog box appears,
showing a list of all applications on the computer. Ask the customer to select
the application, and then click Share.
customer to click New Application. The New Application dialog box appears,
showing a list of all applications on the computer. Ask the customer to select
the application, and then click Share.
2
To stop sharing, ask the customer to do one of the following:
On the icon tray, click the Session button > Stop Sharing.
In the title bar of any open window, click the Sharing button > Stop Sharing.
In the lower-right corner of your desktop, click the Sharing icon > Stop
Sharing.
Show an application to a customer
You can allow a customer to view your application. Viewing the application does not
allow the customer to control it remotely.
allow the customer to control it remotely.
1
Do one of the following:
On the CSR dashboard, click the Application tab.
On the icon tray, click the Remote Control icon.
In the multi-session window, click the Customer tab, then click the Sharing
tab.
2
Click Request Control.
A message appears, informing you that the customer has received your request.
The customer must grant permission to you by clicking OK in the message box
that appears on their screen.
The customer must grant permission to you by clicking OK in the message box
that appears on their screen.
3
Click OK to close the message box on your computer.
The Application View dialog box appears, showing a list of all applications
currently running on your computer.
currently running on your computer.
4
Do one of the following:
If the application you want to share is currently running, select it in the list,
and then click Share.
and then click Share.
If the application you want to share is not currently running, click New
Application. The New Application dialog box appears, showing a list of all
applications on your computer. Select the application, and then click Share.
Application. The New Application dialog box appears, showing a list of all
applications on your computer. Select the application, and then click Share.
If the application is not already running, it starts automatically.
Your application appears in a sharing window on the customer's screen.