Cisco Cisco WebEx Support Center WBS29.8 User Guide
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Chapter 3
Voice Call (powered by GIPS) is an option that allows support session participants to
speak to each other if they have computers enabled for voice over IP (VoIP)—an
Internet–based telephony service. Up to two participants can speak at a time in a voice
call session. As the support representative, you determine who can speak by passing
the microphone to a participant.
speak to each other if they have computers enabled for voice over IP (VoIP)—an
Internet–based telephony service. Up to two participants can speak at a time in a voice
call session. As the support representative, you determine who can speak by passing
the microphone to a participant.
Start or end a voice call
Support representative
Once you start a voice call during a support session, any participating customer or
support representative whose system is enabled for voice over IP (VoIP)—an
Internet–based telephony service—can join the voice call.
support representative whose system is enabled for voice over IP (VoIP)—an
Internet–based telephony service—can join the voice call.
To participate in a voice call your customer must use a headset with a microphone.
Before starting a voice call,
ensure that your computer has a sound card and either speakers and a
microphone, or a headset with an integrated microphone. For better audio quality
and greater convenience, use a computer headset with a high-quality microphone.
microphone, or a headset with an integrated microphone. For better audio quality
and greater convenience, use a computer headset with a high-quality microphone.
if you have not done so already, use the Audio Setup Wizard to fine tune your
computer's settings for Voice Call.
computer's settings for Voice Call.
More…
(on page 19)
1
Do one of the following:
On the CSR dashboard, click the Tools tab, then click Voice Call.
On the icon tray, or in the multi-session client, click Voice Call.
2
Select Start Voice Call.
The following occurs:
Use Voice Call