Cisco Cisco WebEx Support Center WBS29.8 User Guide
Chapter 6: Share Desktops and Applications
34
Give control of your desktop to a customer
During a support session, you can give control of your desktop to your customer. If
you are already showing your desktop to a customer, you can let the customer control
it without stopping the current desktop sharing session.
you are already showing your desktop to a customer, you can let the customer control
it without stopping the current desktop sharing session.
Caution:
A customer who has remote control of your desktop can run any programs and access
any files on your computer that you have not protected with a password.
1
Do one of the following:
On the CSR dashboard, click the Desktop tab.
On the icon tray, click the Remote Control icon.
In the multi-session window, click the Customer tab, then click the Sharing
tab.
tab.
2
Click Request Control.
A message appears, informing you that the customer has received your request.
The customer must grant permission to you by clicking OK in the message box
that appears on their screen.
The customer must grant permission to you by clicking OK in the message box
that appears on their screen.
3
Click OK to close the message box on your computer.
Your desktop appears in a sharing window on the customer's screen. On your
computer, the Desktop View window appears, indicating that you are sharing your
desktop.
computer, the Desktop View window appears, indicating that you are sharing your
desktop.
4
Instruct the customer to click his or her mouse in the sharing window.
5
To temporarily take back control of your desktop, click your mouse anywhere on
your desktop.
your desktop.
Note:
For tips that can help you to share more effectively, see
Tips for sharing desktops or
applications
(on page 43).