Cisco Cisco WebEx Support Center WBS29.13 User Guide
Chapter 3: Use Voice Call
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The Volume dialog box appears.
A voice call indicator appears near your name.
The Join Voice Call message box automatically appears in the customer's
session window. The customer can then choose to participate in the voice call
session.
session.
3
To end a voice call, do one of the following:
On the CSR dashboard, click the Tools tab, then click the down arrow on
Voice Call.
Voice Call.
On the icon tray, or in the multi-session window, click Voice Call.
4
Select End Voice Call.
Although the voice call ends, the support session continues until you end it.
Allow a participant to speak in a voice call
Support representative
Once you start a voice call, up to two participants can speak at a time. You can specify
which participants can speak by passing the microphone to a customer or to another
support representative.
which participants can speak by passing the microphone to a customer or to another
support representative.
1
Do one of the following:
On the CSR dashboard, click the Tools tab, then click the down arrow on
Voice Call.
Voice Call.
On the icon tray, or in the multi-session window, click Voice Call.
2
Select Pass Mic To then select the name of the participant whom you want to
allow to speak.
allow to speak.
The Voice Call indicator turns green next to that participant's name. The
participant can now speak until you pass the microphone to another participant.
participant can now speak until you pass the microphone to another participant.
Leave and rejoin a voice call
Customer or other support representative
During a support session, your customer or an assistant support representative can
leave your voice call without leaving the session and rejoin the voice call at any time.
leave your voice call without leaving the session and rejoin the voice call at any time.