Cisco Cisco WebEx Support Center WBS29.13 User Guide
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Chapter 6
Sharing lets you view or control a customer's application, browser, or entire desktop,
without the need to run any of the customer's applications on your computer.
Similarly, a customer can view or control your application or desktop.
without the need to run any of the customer's applications on your computer.
Similarly, a customer can view or control your application or desktop.
Desktop sharing is ideal for viewing or controlling multiple applications at once,
or accessing other areas of a customer's computer.
or accessing other areas of a customer's computer.
More…
(on page 32)
Application sharing is useful if you want to demonstrate or troubleshoot a single
application on a customer's computer, and generally provides better performance
than desktop sharing.
application on a customer's computer, and generally provides better performance
than desktop sharing.
More…
(on page 35)
Co-browsing enables you to automatically share the browser window from which
the customer originally invoked the session. In addition, you can choose to co-
browse if the need arises in a session.
the customer originally invoked the session. In addition, you can choose to co-
browse if the need arises in a session.
More…
(on page 41)
Share desktops
Desktop sharing is ideal for viewing or controlling multiple applications at once, or
accessing other areas of a customer's computer. You can simply view, or view and
control, a customer's desktop.
accessing other areas of a customer's computer. You can simply view, or view and
control, a customer's desktop.
View a customer's desktop
You can view a customer's desktop without controlling it.
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Do one of the following:
On the CSR dashboard, click the Desktop tab.
On the icon tray, click the Remote Control icon.
Share Desktops and Applications