Cisco CISCO WEBEX SUPPORT CENTER WBS30 User Guide
Chapter 2: Manage a Support Session
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5
Click OK.
If you chose to send the invitation using your own email program, the invitation
appears in a new message window. Send the invitation.
appears in a new message window. Send the invitation.
The customer receives an email invitation with the support session link.
Invite another support representative to a session
You can invite another customer support representative to a support session by
sending an invitation email message
copying the join link into an instant message
instructing the support representative to join from the website.
This topic describes how to invite another representative by using email.
1
Do one of the following:
On the CSR dashboard, click the Tools tab, then click Invite.
On the icon tray, or in the multi-session window, click Invite.
The Invite dialog box, or panel, appears.
2
For Invite a, select Support representative.
3
Type the email address of the support representative in the text box.
4
Optional. Make sure that Send using my own email program is checked. When
selected, this option
selected, this option
Enables the invitation to be sent by your own email program, rather than
being sent by Support Center directly.
Helps to prevent your invitation from being removed by the recipient's spam
filter.
Helps the recipient to receive the invitation more quickly.
If you chose to send the invitation using your own email program, the invitation
appears in a new message window. Send the invitation.
appears in a new message window. Send the invitation.
The support representative receives an email invitation with the support session link.