Cisco CISCO WEBEX SUPPORT CENTER WBS30 User Guide
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Chapter 5
If your site permits it, during a support session, you can transfer files to or from a
customer's computer. For example, you can deliver patches or updates to a customer's
computer, or upload log files from the customer's computer to your computer for
later analysis.
customer's computer. For example, you can deliver patches or updates to a customer's
computer, or upload log files from the customer's computer to your computer for
later analysis.
There are two options for transferring files to and from a customer's computer
depending on the configuration of your site and user account.
depending on the configuration of your site and user account.
Basic: publish one or more files for a customer to download during a support
session
session
Advanced: transfer a single file, multiple files simultaneously, or an entire folder to
and from the customer's computer.
and from the customer's computer.
Use basic file transfer
During a support session, you can publish files that reside on your computer in a
window, which appears on the customer's screen. A customer can then download the
files to his or her computer.
window, which appears on the customer's screen. A customer can then download the
files to his or her computer.
1
Do one of the following:
On the CSR dashboard, click the Tools tab, and then click Transfer File.
In the Choose File Transfer Option dialog box that appears, select Basic File
Transfer.
Transfer.
On the icon tray, click File Transfer, then choose File Transfer Basic.
In the multi-session window, click File Transfer, then click Start File Transfer
Basic.
Transfer Files