Cisco Cisco WebEx Support Center WBS29.13 Release Notes
Remote Access FAQs
WebEx Support Center Release Notes and FAQs
13
Q. Can I prevent somebody from using a remote computer while I am working on it?
A. Yes. Select the "Block this computer" option to prevent others from using the computer.
Q. When a Remote Access session ends, can I automatically lock the remote computer to
Q. When a Remote Access session ends, can I automatically lock the remote computer to
prevent unauthorized access?
A. Yes. Just select the "Lock this computer at end of session" option.
Q. Can I automatically end inactive sessions?
Q. Can I automatically end inactive sessions?
A. Yes. You can also specify time after which a session is considered to be inactive.
Q. Can I receive notification whenever a computer is accessed by remote user?
Q. Can I receive notification whenever a computer is accessed by remote user?
A. Yes. An event log that shows everything that happened during the remote session is emailed to you
after the computer is remotely accessed. The log can also be sent to one or more email addresses that
you specify.
Q. Can I change the access code or phone authentication rules on the remote computer?
Q. Can I change the access code or phone authentication rules on the remote computer?
A. Yes. Site administrators can change codes and rules on remote computers.
Q. Can I limit access to my Remote Access network computers to a specific range of IP address
Q. Can I limit access to my Remote Access network computers to a specific range of IP address
in my subnet?
A. Yes. Site administrators can specify a range of valid IP addresses. For detailed instructions, see the Site
Administrator guide on the Support page of your Support Center service site.
Q. When I access a remote computer, can I change session options on the remote computer?
Q. When I access a remote computer, can I change session options on the remote computer?
A. Yes. You can change them if your site administrator enables the option to allow session option changes
for certain computers or CSRs.
Other Questions
Q. What affects the performance of my remote access sessions?
A. Some of the factors that affect performance include:
•
The speed of your computer's Internet connection
•
Your Internet service provider
•
Internet traffic
•
Performance of firewall and proxy servers, if your computer is behind a company firewall
Although you may have a high-speed connection, there may be congestion or packet loss on the Internet.
You usually can't do much about it other than inform your network administrator or Internet service
provider. Problems are often transient and resolve themselves over time.
Q. How can I test performance?
Q. How can I test performance?
A. Use a route tracing utility, such as Trace Route, to determine where problems are exist between your