Cisco Cisco WebEx Support Center WBS29.13 Release Notes
Productivity Tools FAQs
WebEx Support Center Release Notes and FAQs
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Q. How can I install Productivity Tools?
A. All that is required is logging on to your WebEx service site. When you log on to your WebEx service
site, Productivity Tools are automatically installed on your desktop. If automatic installation is turned off
on your WebEx service site, you also have following options to install Productivity Tools:
•
Click My WebEx > Productivity Tools Setup (on the left navigation bar). The Productivity Tools
Setup page appears. Under On Your Desktop, click Download Productivity Tools.
•
In the left navigation bar of your WebEx Service site, under Support, click Downloads. In the
Downloads page, next to the WebEx Productivity Tools heading, click Download Now.
•
Go to the Schedule a Meeting page. At the top of the page, you will see a contextual awareness tip
about Productivity Tools. Click on the Install Productivity Tools link to install Productivity Tools.
Q. My WebEx service site has automatic installation of Productivity Tools turned off. How can I
install Productivity Tools manually?
A. There are multiple options to install productivity tools manually:
•
Click My WebEx > Productivity Tools Setup (on the left navigation bar). The Productivity Tools
Setup page appears. Under On Your Desktop, click Download Productivity Tools.
•
In the left navigation bar of your WebEx Service site, under Support, click Downloads. In the
Downloads page, next to the WebEx Productivity Tools heading, click Download Now.
•
Go to the Schedule a Meeting page. At the top of the page, you will see Contextual awareness tips
about Productivity Tools. Click the Install Productivity Tools link to install Productivity Tools.
Q. My WebEx service site has automatic installation of Productivity Tools turned on, but I don’t
want to use Productivity Tools. Can I turn off the automatic installation?
A. Yes. Click My WebEx > My Profile. In the Productivity Tools section, turn off the Automatically
download Productivity Tools when logging in to WebEx service site option.
Q. I like some of the Productivity Tools, but I don’t want to use all of them. How can I configure
Productivity Tools to be available only for my desired desktop applications?
A. On your desktop, click Start > Programs > WebEx > Productivity Tools > WebEx Settings. In
the WebEx Settings dialog box, click the Tools tab. In the list of available Productivity Tools, turn off the
options for the applications you do not want to use Productivity Tools with.
Q. How can I uninstall Productivity Tools?
A. On your desktop, click Start > Programs > WebEx > Productivity Tools > Uninstall. You can also
uninstall using Add or Remove Programs from the Windows Control Panel.