Cisco Cisco WebEx Support Center WBS29.13 Release Notes
System Management FAQs
WebEx Support Center Release Notes and FAQs
31
•
Files that are removed from backup are still retained for seven days
•
Files associated with cancelled accounts are deleted after 30 days
Q: Can I access backed up files over the Internet?
A: Yes. To retrieve files, all you need to know your private encryption key and account number. To get the
private key, from the Security menu, select Options, and then click View Encryption Key.
Using Virus Protection
Q: How does WebEx Virus Protection help me protect assets?
A: WebEx Virus Protection provides:
•
Anti-virus definition status reports
•
Infected computer reports
•
Individual asset virus scan logs
•
Centralized distribution of anti-virus updates
Note: If you currently use Symantec AntiVirus, you do not need to renew your Symantec license; just use
the Symantec software that comes with WebEx Virus Protection.
Q: How can I deploy Virus Protection in my organization?
Q: How can I deploy Virus Protection in my organization?
A: You can use WebEx System Management to deploy virus protection packages and then scan:
•
Just once
•
Daily at 12 noon
•
Daily at 10 p.m.
•
Every Wednesday at 12 noon
•
Every Wednesday at 10 p.m.
Q: Can I use Virus Protection to immediately fix infected computers?
A: You can push the anti-virus jumpstart package to all infected computers to ensure that each computer
has latest data files.
Security
Q: How secure is the WebEx System Management agent?
A: The WebEx System Management agent sends communications every fifteen minutes from the asset to
fully-redundant data centers that house a library of software services to enable round-the-clock device
management. These outbound communications use SSL encryption on ports 80 and 443 to report
information about the asset such as the hardware and software inventory, patch status, virus information,
and backup status.