Cisco Cisco WebEx Support Center WBS29.13 Release Notes
Remote Access FAQs
WebEx Support Center Release Notes and FAQs
13
A. You will need to download the Support Manager client from the Downloads section of your Support
page.
For a detailed list of the computers, operating systems, and browsers that work with Remote Access, see
Q. Do I have to be an administrator to install the Remote Access agent on a remote computer?
A. Yes.
Q. What's the most efficient way to install Remote Access on hundreds of computers?
Q. What's the most efficient way to install Remote Access on hundreds of computers?
A. The most efficient way is to use a silent installer and an IT software distribution package such WebEx
Q. What's the best way to add computers to my WebEx Remote Access network?
A. You can:
•
Create groups and sub-groups of computers and then add all computers in the group instead of
adding computers individually. For detailed instructions, see the WebEx Site Administration Guide
on the Support page of your Support Center service site.
•
Use a use a silent installer with an IT software distribution package such WebEx System
Connecting to and Working With Remote Computers
Q. How do I access a remote computer?
A. First install the WebEx Remote Access agent on the remote computer; the remote computer
automatically becomes part of your Remote Access remote network. For detailed instructions, see the
Remote Access guide on the Support page of your Support Center service site.
Q. Do I need to have the application on my computer that I want to access?
Q. Do I need to have the application on my computer that I want to access?
A. No.
Security
Q. Can I prevent someone who is standing by a remote computer from seeing my actions on
the computer's monitor?
A. Yes. Just enable the "Blank out this computers screen when in session" option to prevent your actions
from showing on the remote computer's monitor. You can also select an option to disable the remote
computer's keyboard and mouse.