Cisco Cisco WebEx Support Center WBS29.13 Release Notes

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Productivity Tools FAQs

WebEx Support Center Release Notes and FAQs

91

Productivity Tools FAQs

Version: WBS28.4
Date: November 17, 2010

This page contains answers to the most frequently-asked questions about WebEx Productivity Tools. For

more information, see the

Productivity Tools Release Notes

.

For detailed instructions, see the Productivity Tools documentation available on your WebEx service site's

Support page.

General Questions

Q. What are WebEx Productivity Tools?

Q. What desktop integrations are available using Productivity Tools?

Installation and Configuration

Q. How can I install Productivity Tools?

Q. My WebEx service site has automatic installation of Productivity Tools turned off. How can I install

Productivity Tools manually?

Q. My WebEx service site has automatic installation of Productivity Tools turned on, but I don’t want to

use Productivity Tools. Can I turn off the automatic installation?

Q. I like some of the Productivity Tools, but I don’t want to use all of them. How can I configure

Productivity Tools to be available only for my desired desktop applications?

Q. How can I uninstall Productivity Tools?

Q. Can I use WebEx Productivity Tools with multiple WebEx service sites?

Q. I am a Linux desktop or MAC user. Are Productivity Tools available for me?

Q. Can I implement Single Sign-On through integration with an identity management system, such as CA Siteminder, Sun

Java Access Manager, or Oracle Oblix, so my employees can use their LAN credentials to log on to WebEx and not have

to maintain separate user IDs and passwords?

Scheduling Meetings using Productivity Tools

Q. What are the different ways I can schedule meetings using Productivity Tools?

Q. How do I schedule a WebEx meeting using Outlook or Lotus Notes integration?

Q. How do I start a scheduled WebEx meeting using Outlook or Lotus Notes integration?

Q. How do my attendees join my scheduled WebEx meeting using Outlook or Lotus Notes integration?

Q. I know my preferences (such as teleconference, join before start, tracking code, etc.) for WebEx

meetings that I schedule using Outlook or Lotus Notes integration. Why do I need to specify these options

for every meeting? Can I specify these preferences once so they are available for all future meetings?

Instant Meetings using Productivity Tools

Q. What are the different options I have to start instant meetings?

Q. What is WebEx One-Click?

Q. How can I invite an attendee to a WebEx meeting using One Click?

Q. Can I join a WebEx meeting using One-Click?

Q. How can I invite my buddy to a WebEx meeting using an instant messenger integration?

Q. I already have a WebEx meeting in progress on my desktop—how can I invite my instant messenger

buddy to an in-progress meeting?

Q. What is the best way to start a WebEx meeting from Microsoft Office documents?

Site Administration for Productivity Tools

Q. I don’t want hosts to automatically install Productivity Tools. What are the different options I have for