Cisco Cisco Prime Infrastructure 2.1 Information Guide

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Baylor Scott & White Health is the largest not-for-profit healthcare system in 
Texas. The result of a merger between Baylor Health Care System and Scott 
& White Healthcare, it strives to provide patients with exceptional care.
In north Texas alone, the healthcare system operates more than 100 hospitals 
and clinics. Its wireless network must support 18,000 devices, including medical 
devices, such as infusion pumps and EKG carts. 
“We need to support any consumer device patients might bring in,” says Alex 
Moore, senior network engineer. “But above all, we need to make sure wireless 
medical devices can communicate, or quality of care could be at stake.”
The healthcare system needed a way to provide support teams with full visibility 
of the wireless network and to rapidly troubleshoot the network and client 
endpoints. It also wanted to quickly integrate acquired hospitals and clinics into a 
standardized, centrally managed Wi-Fi infrastructure.
Baylor Scott & White Health improves its wireless 
network performance and uptime with Cisco 
Prime
 Infrastructure.
“ 
Better visibility to our Wi-Fi network helps us deliver great 
clinical care. We can be more proactive.
- Alex Moore, Senior Network Engineer, Baylor Scott & White Health
Wireless medical devices are becoming the norm in hospitals, making reliable 
Wi-Fi an absolute must.
Size: 30,000+ Employees
Location: Dallas, TX
Industry: Healthcare
•  Provide reliable Wi-Fi for staff, patients, and 
18,000 client devices
•  Proactively troubleshoot large wireless network
•  Quickly remediate any connectivity issues 
Challenges