Cisco Cisco Unified MeetingPlace Express 1.2 Release Note
15-15
User Guide for Cisco Unified MeetingPlace Express Release 1.2
OL-11305-01
Chapter 15 Troubleshooting and Getting Help
How to Troubleshoot Problems Using the Cisco Unified MeetingPlace Express Service on Your
•
For Cisco Unified IP Phone 7940 series and Cisco Unified IP Phone 7960
series, to respond to telephone
series, to respond to telephone
, first press the Services button to exit
all services. Then push the desired numbers on the telephone keypad.
•
For Cisco Unified IP Phone 7970 series and Cisco IP Communicator, click
the telephone icon at the top left of the screen, then push the desired numbers
on the telephone keypad.
the telephone icon at the top left of the screen, then push the desired numbers
on the telephone keypad.
How to Troubleshoot Problems Using the
Cisco Unified MeetingPlace Express Service on
Your Cisco Unified IP Phone
Cisco Unified MeetingPlace Express Service on
Your Cisco Unified IP Phone
Problem
Logging into the Cisco Unified IP Phone does not work, or I get an error
(“user not recognized” or “profile does not exist.”)
Solution
Go to the Cisco Unified MeetingPlace Express web URL for your
organization and log in using your
. This initializes your
in the Cisco Unified MeetingPlace Express system so that you can use the
telephone and
. Then you can try to log in to the Cisco Unified IP Phone.
Problem
Your session times out when you are using the
and you want to
continue working in Cisco Unified MeetingPlace Express.
Solution
Press the Services button on your Cisco Unified IP Phone twice.
Depending on the model of your phone, this button may be a world icon or may
be labeled Services. See the
be labeled Services. See the
.
Problem
I have joined the meeting by telephone, but I cannot access in-session
features such as the list of current participants or the mute feature.
Solution
You can access in-session features only if you have joined the meeting
as a
via your Cisco Unified IP Phone. If you joined the meeting by
dialing in and you entered as a guest (you did not enter your
and
), the
has no way to associate the call with you. Therefore,
the
does not reflect that you have joined.